Articles

 Do I get anything for referring clients to you?

We love referrals! That is our biggest source of sales and as a thank you, we will give you money...

 How can I pay overdue invoices?

If you want to pay all your overdue invoices please follow these steps: Log into your account:...

 How do I cancel my account?

Wait a second - are you really thinking of leaving the best web hosting company, known to man?...

 How do I cancel my domain name?

Domain names automatically renew every year, if you do not wish for your domain to be renewed at...

 How do I change my client username/e-mail address ?

To change the e-mail address you used to register your account with us just follow these steps:...

 How do I get access to all the e-mail messages that StableHost sent me?

By following these steps you'll reach all the e-mails that StableHost sent to you, including your...

 How do I get the EPP code for my domain?

Getting your EPP (Transfer) code is very easy: Log into your customer’s portal:...

 How do I renew my hosting?

Your hosting will renew automatically every term, you will receive an invoice 7 days before your...

 How do I see my current credit balance?

You can check your current StableHost's credit balance by: Logging into your customer’s...

 How do I stop charges from the Credit Card stored in my Account?

If for some reason you don't want to keep paying with the same credit card you have on file, you...

 How do I Transfer a Domain to StableHost?

Domain registration transfers can take up to 8 days to be completed. To transfer any domain to us...

 How do I update my Credit Card details?

To change your billing records just follow these steps: Log in to your customer’s portal:...

 How to change my current Payment Method?

If you want to change your payment method for one invoice, follow these steps: Log in to your...

 What is an AVS mismatch?

If you are paying by credit card and it's getting declined and you know you have money in the...

 What is your refund policy?

We offer a 45-day money back guarantee on shared web hosting accounts, excluding domain...

 What's the difference between PayPal and PayPal Balance?

In the majority of cases, you will want to pay via PayPal, which will automatically charge you...

 Which payment methods do you accept?

To pay for service, we accept all major credit cards including Visa, Mastercard, Discover,...

 Why did you double bill or charge me the wrong amount?

If you feel you were double charged, or billed the wrong amount - please open up a ticket with...

 Why does my order say fraud?

There's many factors to determine why an account was automatically flagged with fraud.  If you...