What is an AVS mismatch?

If you are paying by credit card and it's getting declined and you know you have money in the bank, the reason it's most likely not working is due to an AVS mismatch.   AVS stands for Address Verification Service.

When you submit a payment via credit card, it checks that your address on file with us matches the one you have on file with your bank.  In the event it doesn't match, it will decline your transaction.

AVS checking is done for fraud protection services, if someone were to get a hold of your credit card, they would need to know your address as well in order to successfully use your card. 

If you feel that your address is not the same, please update your address information within the customer portal and re-submit payment.  If it's still not going through after the address change, please contact us and we'll be glad to assist further.

Was this answer helpful?

 Print this Article

Also Read

How do I get the EPP code for my domain?

Getting your EPP (Transfer) code is very easy: Log into your customer’s portal:...

How do I see my current credit balance?

You can check your current StableHost's credit balance by: Logging into your customer’s...

How do I Transfer a Domain to StableHost?

Domain registration transfers can take up to 8 days to be completed. To transfer any domain to us...

Why did you double bill or charge me the wrong amount?

If you feel you were double charged, or billed the wrong amount - please open up a ticket with...

How to change my current Payment Method?

If you want to change your payment method for one invoice, follow these steps: Log in to your...