What is your SLA Policy?

Our SLA policy is as follows:

Shared Web Hosting - 99.9% SLA

Enterprise Web Hosting - 99.99% SLA

To report a server outage, you must open up a ticket which is when the SLA timer begins.  In the event we did not meet our SLA at the end of the month, please open up a billing ticket referring the outage tickets and we'll be glad to credit your account.

The way the SLA credits work is as follows:

For every 0.1% percent of downtime outside of our SLA, we will credit you 10% of your bill.  Therefore, for shared hosting in the event we had a SLA of 99.8%, we would credit you 10% of your monthly bill.   In the event we had a SLA of 99.7%, we would credit you 20% of your bill.   For Enterprise Hosting, if the SLA was 99.98%, we would credit you 10% of your bill and so on.

We can only promise the SLA of the server, the SLA does not cover scheduled maintenances, routing issues outside our network, websites that exceed their resource usage or code problems with your website.

Was this answer helpful?

 Print this Article

Also Read

What PHP version do you run?

We offer PHP 5.2 to 5.6 and also PHP 7.0 on all of our servers. By default, all customers use PHP...

Support Scope Explanations

This article is to explain the level of scope we offer as part of your web hosting account. ...

How long have you been in business?

Stable Host, LLC was created in 2009 and have been in the hosting industry since 2001.

What is the difference between Shared vs Reseller?

StableHost has two different types of plans, shared hosting and reseller hosting.   99% of...

Policy regarding adult content

We allow adult content on our servers as long as it abids by all United States pornography laws....