What is your SLA Policy?

Our SLA policy is as follows:

Shared Web Hosting - 99.9% SLA

Enterprise Web Hosting - 99.99% SLA

To report a server outage, you must open up a ticket which is when the SLA timer begins.  In the event we did not meet our SLA at the end of the month, please open up a billing ticket referring the outage tickets and we'll be glad to credit your account.

The way the SLA credits work is as follows:

For every 0.1% percent of downtime outside of our SLA, we will credit you 10% of your bill.  Therefore, for shared hosting in the event we had a SLA of 99.8%, we would credit you 10% of your monthly bill.   In the event we had a SLA of 99.7%, we would credit you 20% of your bill.   For Enterprise Hosting, if the SLA was 99.98%, we would credit you 10% of your bill and so on.

We can only promise the SLA of the server, the SLA does not cover scheduled maintenances, routing issues outside our network, websites that exceed their resource usage or code problems with your website.

Was this answer helpful?

 Print this Article

Also Read

Policy regarding adult content

We allow adult content on our servers as long as it abids by all United States pornography laws....

How many customers do you have?

Between our companies, we host over 50,000 domains. 

What is a StableHost Cluster?

In traditional web hosting, your website is placed on a single server.  When that server has any...

How much will it cost when I renew my plan?

It's common in the web hosting industry to charge a very attractive rate to gain customers, only...

How long does it take for my dedicated IP to be setup?

Once you order a dedicated IP, it will be automatically set on your account within 10 minutes. If...