Articles

 Can I change my directory path for my main domain name?

It is not possible to change the default directory path for your main domain name, it must be...

 Do you offer IPv6?

At this time, we do not offer IPv6 at any of our locations.

 Help! My website has been hacked!

Help! I got hacked! Sadly hacked accounts is nothing new to us, in fact it happens every day....

 How do I access your site builder?

You can access the site builder (Site.Pro) by logging into your cPanel @...

 How do I disable the connection timeout?

The connection timeout is meant to stay on, however if you need to turn it off temporary, you can...

 How do I install a certain software package?

Most likely, you are trying to install one of the software packages that comes already...

 How do I remove the directory listing?

By default, all directories will show a 'directory listing' of all of your files if you don't...

 How do I setup my default catch-all email address?

A default catch-all address is a horrible idea and disabled by default. We disable catch-all...

 How do I switch to another PHP version?

By default, we use PHP 5.3 on our systems, however if you wish to run PHP 5.2 or PHP 5.4, please...

 My website is down

WAIT! Don't panic! We ask that you please go through this checklist before contacting us....

 Restoring your website files with R1Soft

We use R1Soft to backup our servers remotely, this also gives our customers the ability to...

 What is an inode?

An "inode" is a single file that you are the owner of.  It can be a file on your website, an...

 What is considered an Entry Processes?

If you log into cPanel, you will see on the left hand side "Entry Processes" with a number. An...

 What should I use for my incoming/outgoing servers?

Please use the following information for e-mail settings:   Protocol: POP3 Incoming...

 Where is fantastico?

Fantastico is very old and outdated, we run Softaculous which is almost the same thing but offers...

 Why does my IP show I'm in the US if I purchased Europe hosting?

Those websites that tell you what country your IP from are not reliable.   They show...

 Why does the 'Throttled' stat mean in cPanel?

 Why does the 'Throttled' stat mean in cPanel?

You will notice a statistic called 'Throttled' in your cPanel stats dropdown.  The throttled...

 Why is my site slow?

There's several common reasons why sites are slow -- we ask that you please troubleshoot via this...