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 Do you offer SSH?

StableHost does offer SSH.  Please note -- the linux shell your account will have is limited and...

 Do you offer a trial?

Sadly, we do not offer a trial.   Trials are usually only used for abuse, and we like...

 Do you offer a uptime guarantee?

StableHost offers a 99.9% uptime guarantee. Please read our terms of service at...

 Do you offer dedicated IPs?

We do offer dedicated IPs for SSL-based website(s). To order your dedicated IP, please open up a...

 Do you offer non-unlimited hosting plans?

While we don't offer non-unlimited plans on our website, we do have some older plans that are not...

 Do you run SSD caching or pure SSD servers?

Our newer servers run pure SSD drives in a RAID-10.  The SSD drives we run are meant for...

 Do you support htaccess?

Yes, StableHost can support htaccess files.

 Does Europe hosting cost more?

Normally web hosting companies will charge extra if you would like to host in Europe, only...

 How can I test your server speeds?

Please visit this link to test our Network https://www.stablehost.com/network.php There you can...

 How do I Transfer a Domain to StableHost?

Domain registration transfers can take up to 8 days to be completed. To transfer any domain to us...

 How do I unsubscribe from your marketing emails?

If you wish to opt-out or unsubscribe from our marketing emails, you can do by following these...

 How long does it take for my dedicated IP to be setup?

Once you order a dedicated IP, it will be automatically set on your account within 10 minutes. If...

 How long does it take to setup my account?

We manually review each order to protect ourselves from fraud, your account details will be sent...

 How long have you been in business?

Stable Host, LLC was created in 2009 and have been in the hosting industry since 2001.

 How many accounts do you put on a server?

Believe it or not, we get this question a lot.  Let's first talk about the how a normal web...

 How many customers do you have?

Between our companies, we host over 50,000 domains. 

 How many emails can I send per hour?

By default, we allow up to 60 emails to be sent from your domain per hour. We have this limit to...

 How much will it cost when I renew my plan?

It's common in the web hosting industry to charge a very attractive rate to gain customers, only...

 I have a newsletter that I want to email, is that allowed?

StableHost has a strict policy against spam.   As long as the newsletter is not spam,...

 I have more pre sales questions, how do I get a hold of you?

You can email us by filling out the form here.

 If I buy a reseller account, will you transfer all my accounts for me?

Sadly cPanel hasn't figured out a good way for other resellers to migrate to new hosts easily....

 If I upgrade my package, does my coupon still get applied?

Yes -- as long as you stay in the same category (Shared Hosting, Enterprise, Reseller, VPS), your...

 Policy regarding adult content

We allow adult content on our servers as long as it abids by all United States pornography laws....

 Policy regarding casino and gambling websites

Websites that allow people to gamble real money are not allowed on our servers.   Tutorials, and...

 Support Scope Explanations

This article is to explain the level of scope we offer as part of your web hosting account. ...

 Support for mod_rewrite

We run the Apache webserver and the mod_rewrite is enabled by default on all of our accounts.

 What MySQL version do you use?

We use the MySQL 5.x branch of MySQL, currently 5.6.

 What OS do you use?

We use CentOS on all of our web servers.

 What PHP modules do you have installed?

To get an example phpinfo() output, please visit http://cp20.stablehost.com/info.php

 What PHP version do you run?

We offer PHP 5.2 to 5.6 and also PHP 7.0 on all of our servers. By default, all customers use PHP...

 What are your average response to your Europe servers?

Attached are the response times to our Europe servers from various locations.   They might be...

 What hardware do you use?

We run the following in all locations: CPU: Dual E5-2620Memory: 96GHard Drive: 4 x Intel...

 What is VIP and Priority support?

VIP SupportAll of our Enterprise Web Hosting companies get VIP Support. When there's multiple...

 What is a StableHost Cluster?

In traditional web hosting, your website is placed on a single server.  When that server has any...

 What is the difference between Shared vs Reseller?

StableHost has two different types of plans, shared hosting and reseller hosting.   99% of...

 What is your PHP memory limits set at?

Each PHP script is allowed to take up the max of 128MB of memory. If you need more than 128,...

 What is your SLA Policy?

Our SLA policy is as follows: Shared Web Hosting - 99.9% SLA Enterprise Web Hosting - 99.99%...

 What is your average ticket response time?

We usually respond within 30 minutes, sometimes within 5 depending on load and time of day!

 What is your backup policy?

The R1Soft Backup Service is enabled on all shared and reseller web hosting servers.  We backup...

 What mailing list software do you use?

StableHost uses Mailman for our mailing list software.   You can quickly configure it...

 What scripts can I install with softaculous?

Softaculous will allow you to install over 100 scripts with the click of a button.   To...

 Where are your Europe servers hosted?

All of our Europe servers are hosted in Amsterdam.    If you would like to test ping and...

 Where is your office located?

StableHost is located in Phoenix, AZ.

 Which datacenter is my server hosted in?

At StableHost, we like to keep things.... stable.  In order to do that, we don't keep all of...

 Which payment methods do you accept?

To pay for service, we accept all major credit cards including Visa, Mastercard, Discover,...

 Why does a domain transfer cost money?

Domain transfers cost money at every hosting company because they extend the expiration date of...

 Why does my account still show pending?

If you have paid for your web hosting account but your status is still in a Pending state, this...

 Why does my order say fraud?

There's many factors to determine why an account was automatically flagged with fraud.  If you...

 Will you transfer my website from my previous provider?

If your previous provider is using cPanel, we can transfer your entire account over to us for...